We want you to be pleased with your shopping experience. If you’re not happy with the item you received, we will gladly assist you with a return or exchange of merchandise.

Please review the following guidelines:

  • Email us at and provide a description of the item you’d like to return and the reason. We will respond within 24 hours Monday through Friday with instructions for your return.
  • Returns/exchanges must be made within 30 days from the date of delivery.
  • Item(s) cannot be worn or used and must be in resalable condition.
  • Shipping and handling charges are not refundable.
  • All refunds will be credited to the original form of payment or to a Rush Creek Lodge or Evergreen Lodge Gift Card.
  • Gift returns may be exchanged or applied to a Rush Creek Lodge or Evergreen Lodge Gift Card within 14 days of receipt.
  • Gift items and Gift Cards are non-refundable or redeemable for cash. Customized items are not returnable.