We want you to be pleased with your shopping experience. If you’re not happy with the item you received, we will gladly assist you with a return or exchange of merchandise.
Please review the following guidelines:
- Email us at and provide a description of the item you’d like to return and the reason. We will respond within 24 hours Monday through Friday with instructions for your return.
- Returns/exchanges must be made within 30 days from the date of delivery.
- Item(s) cannot be worn or used and must be in resalable condition.
- Shipping and handling charges are not refundable.
- All refunds will be credited to the original form of payment or to a Rush Creek Lodge or Evergreen Lodge Gift Card.
- Gift returns may be exchanged or applied to a Rush Creek Lodge or Evergreen Lodge Gift Card within 14 days of receipt.
- Gift items and Gift Cards are non-refundable or redeemable for cash. Customized items are not returnable.